About Me

My name is Deana Falk. I am an Information Architect / Content Strategist at DocuSign. I have 20+ years experience in software technical writing and content management. I pride myself with being able to communicate well with all personality types and excel at critical thinking.

At DocuSign, I am challenged daily with a variety of issues. The benefit of working with our support team, content writers and product teams is that I have a broad range of knowledge.

I work quite well independently but I would welcome the opportunity to work with a team.

Content Strageist

Objectives: Focus on Customer needs first, while striving to be constantly challenged in an ever changing technical environment.

Experience: Over 20 years' experience working in the software content space.

Qualifications: Strong technical knowledge of the DocuSign eSignature product, DITA, IXIASOFT, Salesforce Knowledge, Knowledge-Centered Service methodology. Work well with various personality types ( Type A to Type Geek ).

Skills:Technical Writing, Content management systems, WinBatch scripting, Windows operating systems, SOQL, HTML5 and CSS3.

Work Style: Strong interpersonal skills. Always striving to understand customer needs and provide exceptional results. Easily manage multiple projects while maintaining composure and a sense of humor.


  • 20+ years' experience in technical writing, content management and customer relations.
  • Excellent technical writing and communications skills.
  • Create and maintain Product content on the DocuSign Support Center.
  • Proven track record of positive feedback.


"I've worked with Deana, getting support assistance from her, with regards to a variety of Winbatch projects that I have worked on either for myself or for organizations that I was working for, over many years. She has always proven to be expert, conscientious, responsive, and very professional. Over the years, I've had the distinct unpleasant opportunity to deal with a lot of very poor tech support personnel. But I can honestly say that Deana is one of the finest I've ever worked with.."
Donald W.
Information Security Professional, CISSP, MCSE, MCP, 3Com 3Wizard

Favorite Quote:

"Success is getting what you want; happiness is wanting what you get."
Dale Carnegie
Website: http://falk.ws
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