My name is Deana Falk. I am an Information Architect / Content Strategist at DocuSign. I have 20+ years experience in software technical writing and content management. I pride myself with being able to communicate well with all personality types and excel at critical thinking.
At DocuSign, I am challenged daily with a variety of issues. The benefit of working with our support team, content writers and product teams is that I have a broad range of knowledge.
I work quite well independently but I would welcome the opportunity to work with a team.
Objectives: Focus on Customer needs first, while striving to be constantly challenged in an ever changing technical environment.
Experience: Over 20 years' experience working in the software content space.
Qualifications: Strong technical knowledge of the DocuSign eSignature product, DITA, IXIASOFT, Salesforce Knowledge, Knowledge-Centered Service methodology. Work well with various personality types ( Type A to Type Geek ).
Skills:Technical Writing, Content management systems, WinBatch scripting, Windows operating systems, SOQL, HTML5 and CSS3.
Work Style: Strong interpersonal skills. Always striving to understand customer needs and provide exceptional results. Easily manage multiple projects while maintaining composure and a sense of humor.